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1.1 A booking with Platinum Brands Pty Ltds t/a My Base camp is confirmed when deposit or full payment is made, whichever occurs first.
1.2 Guests must obtain full and comprehensive travel insurance to attend the retreat including, but not limited to, overseas medical expenses and evacuation, trip cancellation and force majeure events.
1.3 Every guest must provide full insurance details, along with a signed copy of the participation and liability waiver form. Failure to do so may result in a cancelation of the booking.
1.4 Guests must be at least 18 years of age to attend retreats. Guests under 18 may be allowed to attend provided they are accompanied by a guardian 18+ years old and are approved by management.
1.5 By making payment for any program, you are accepting Platinum Brand’s t/a My Basecamp’s Terms and Conditions.
2.1 Payment must be received in full and must be at the time of booking.
2.2 Bank fees incurred by transferring money or credit card payment are the sole responsibility of the guest.
2.3 The guest is responsible to pay for all extra services not included in the selected package in cash, in the local currency (IDR) or where facilities allow, credit card payments can be accepted.
Guest cancellation
3.1 Guests may cancel a booking within 14 days of booking. All cancellations must be received in writing to contact@mybasecamp.com.au Refunds will be issued in accordance with the Refund Policy.
3.2 Exceptions to Platinum Brand’s guest cancellation policy cannot be made for any reason. We do not offer any credit for arriving late or departing early, missing activities or not utilising any part of the program. You must submit your signed participation agreement and liability waiver form 14 days prior to retreat start date. Guests who fail to do so, may be subject to an automatic cancellation and the above policy will apply.
Platinum Brands Cancellation
3.3 If Platinum Brands t/a My Basecamp cancels or changes a scheduled retreat date for any reason, excluding force majeure (see clause 3.4) you may transfer your full payment to another retreat date within 12 month period, pending availability. My Basecamp is not responsible for any expenses incurred in preparation of the cancelled retreat, i.e. airplane tickets, illness, loss of work etc.
3.4 Platinum Brands will not be liable for cancellation, failure of, or delay in performing its obligations under this agreement due to force majeure events (Earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labor dispute or strike, government sanction, blockage, embargo or epidemic) or if certain conditions present unacceptable danger to the participant.
3.5 In the event of a cancellation or refund, Platinum Brands t/a My Basecamp will not be responsible for any currency fluctuations and will refund the original amount that was invoiced.
4.1 Prices and services are subject to change. The invoiced price includes the services as stated on the invoice and the booking confirmation connected with that invoice. Any additional agreements will be communicated via written form. Platinum Brands t/a My Basecamp reserves the right to change its prices without prior notice.
4.2 Platinum Brands t/a My Basecamp reserves the right to change its offer or individually agreed services due to extraordinary circumstances s (e.g. external forces, governmental regulations, delays of third parties, weather and oceanic conditions, etc.). If any essential contract paragraph is changed, the customer will be informed as soon as possible. The retreat schedule and inclusions can change at any time without notice. The program listed on the website is always applicable.
4.3 Platinum Brands t/a My Basecamp reserves the right to change its location or dates due to unforeseen issues (e.g. third party delays or problems, construction, etc.) Platinum Brands will ensure the standard be kept the same in all the partnering villas / resorts / activities.
4.4 Platinum Brands t/a My Basecamp reserves the right to change or amend this policy at anytime. The current policy is always applicable
All guests must be fully vaccinated against COVID19 and provide proof of certificate at least 7 days prior to commencement of retreat participation. Valid medical exemptions will be accepted only from Services Australia.
Data Use and Protection
The client agrees that he/she may be photographed and/or filmed during his/her stay and/or activities in connection with the company, and also agrees that the company may use such recordings for promotion and/or advertising purposes without any prior consent. If the client wishes to not be photographed or photographs to be used on marketing material, they must select this option on the liability waiver.
The client agrees that the company for marketing and market research purposes may use his/her personal data. The company assures that all personal data will be treated confidentially and not be transferred to any third party other than necessary to fulfil the booking or deliver the requested service.
