Refund Policy

This Refund Policy (“Policy”) applies to all purchases from us, unless stated otherwise.

CUSTOMER SATISFACTION IS OUR PRIORITY

At Platinum Brands Pty Ltd, customer satisfaction is our priority.

Please read this Policy before making a purchase, so that you understand your rights as well and what you can expect from us in the event you need to cancel.

CANCELLATIONS

All payments are valid for 12 months, including deposits. All payments are non-refundable and non-transferable.

Should you need to make changes to your booking, the following charges will apply:

• Postponement more than 14 days prior to arrival will incur a fee of $100 per person/per package.
• Postponement 14 days prior to arrival will incur a fee of 50% of the total package.
• Postponement 7 days prior to arrival, non-arrival or early departure will incur a fee of 100% of the total.

Platinum Brands is fully understanding that there are situations that occur whereby there will be no option but to cancel. We are here to work with our clients and treat every case on a need basis and will always be mindful to help you financially if these unavoidable cancellations that fall out of our guidelines arise. 

RESPONSE TIME

We aim to process any requests for refunds within 30 days of having received them.

HOW TO REQUEST A REFUND

1. You may contact us to request a refund using the details at the end of this Policy.
2. We will pay any refunds to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
3. You must provide proof of original purchase in order to be eligible for a refund.
4. You may be required to present a government issued identification document in order to be eligible for a refund.

CONTACT US

If you wish to speak to us about this Policy or about any refund you may contact us at: contact@mybasecamp.com.au